Refund & Cancellation Policy

Last updated: 23 July 2026

1. Nature of the service

Agentha AI sells time-limited digital access passes that activate immediately upon successful payment. A pass runs continuously by the clock from activation until expiry, whether or not it is used. Because delivery is instant and the product is consumed by the passage of time, passes are non-refundable once activated, except in the specific cases in section 3.

2. Cancellation

There are no subscriptions, auto-renewals or recurring charges on Agentha AI — so there is nothing that needs cancelling. Every pass is a one-time purchase that expires on its own. An activated pass cannot be cancelled, paused or transferred, and deleting your account does not refund an active pass.

3. When we do refund

• Payment captured but no pass activated — if money was deducted and your pass did not activate, and we cannot activate it within 24 hours of your report, you receive a full refund.
• Duplicate payment — if you were charged more than once for the same order, the duplicate charge is refunded in full.
• Extended outage — if a verified, continuous outage of the entire Service consumes more than half of your pass duration, we will, at our discretion, either extend your pass by the affected time or refund a pro-rata amount.

4. What is not refundable

• Change of mind, or unused / partially used pass time.
• Dissatisfaction with AI-generated responses, response speed, or the behaviour of any particular model.
• Changes to the model line-up, or temporary unavailability of an individual model while the Service remains usable.
• Reaching fair-use limits.
• Suspension or termination of your account for breach of our Terms of Service.
• Problems caused by your own device, network or internet connection.

5. How to request a refund

Email omnaphade199@gmail.com within 7 days of the transaction, from your registered email address, including your Razorpay payment ID (visible in your billing history) and a brief description of the issue. Requests made after 7 days are not eligible. Our decision on eligibility under this policy is final.

Approved refunds are issued to the original payment method within 5–7 business days of approval; your bank or UPI provider may take additional time to reflect the credit.

6. Chargebacks

Please contact us before raising a chargeback or payment dispute — genuine issues are almost always resolved faster directly. Accounts associated with fraudulent or abusive chargebacks may be permanently terminated.